COVID-19 Coronavirus Frequently Asked Questions

Canadore College recognizes that students have many questions about the current COVID-19 situation and will try to answer those here. Please remember access to Canadore College campuses continues to be restricted until April 21st, 2020. To comply with recommended physical distancing protocols, we are requesting students to remain off campus. Student services and academic support will continue to be offered remotely or virtually; you will find information about accessing these services in these Frequently Asked Questions:

COVID-19 Coronavirus Frequently Asked Questions as of April 15, 2020

You cannot access any Canadore campus unless you have permission.  You must confirm your participation for the resumption of your winter semester programming.  The academic lead (Dean/Director) of your school will provide a list of confirmed students to Security Services.


Student access will only be permitted through the following entrances:

Education Centre Campus (100 College Drive): Front Doors, adjacent to the bus stop.

Commerce Court Campus: Rear Entrance

Aviation Campus: Front Door

Anyone who is provided access must complete an online self-assessment using the Canadore Safe App and confirm that they:

  • have not travelled outside of Canada in the past 14 days;
  • are not experiencing any of the COVID-19 / illness symptoms; and
  • Have not been in close contact with someone who has tested positive for COVID-19 or is experiencing its symptoms.

For more detailed information please see the Campus Access and Operating Procedure Pilot Resumption of Winter Semester Completion Plan on the COVID-19 page.

Screening stations will be set up at designated entrances.  Please follow the signs and instructions at each location. You must sanitize your hands before moving towards the screening station to report your arrival.  Security staff will:

  • Reinforce safety messages
  • Ask questions about your symptoms and request completion of the self-assessment via the Canadore Safe App
  • Verify your access authorization
  • Direct you toward your destination

You will be required to complete the screening process upon your return if you leave the campus for a short period during the day.

If you do not follow this procedure, you will receive one verbal warning, and you will have to leave the premises for the day upon receiving a second verbal warning.

For more detailed information please see the Campus Access and Operating Procedure Pilot Resumption of Winter Semester Completion Plan on the COVID-19 page.


You must stay in your designated area and only carry out tasks approved by your professor.  There will be no exceptions.

Physical interaction between individuals other than for essential tasks related to your work or learning is strictly prohibited.

For more detailed information please see the Campus Access and Operating Procedure Pilot Resumption of Winter Semester Completion Plan on the COVID-19 page.

If you have COVID-19 symptoms (similar to the flu) or fever (temperature greater than 38°C), Do not enter any Canadore campus. Return to your home and contact your local Public Health Unit. If you live in residence, follow CLC guidelines for immediate reporting. 

For more detailed information please see the Campus Access and Operating Procedure Pilot Resumption of Winter Semester Completion Plan on the COVID-19 page.

The North Bay-Parry Sound District Health Unit has mandated (as of July 24, 2020) the use of face coverings in enclosed public spaces and in indoor or outdoor spaces where maintaining physical distancing may be difficult. More details on the policy are available at 

For more detailed information please see the Campus Access and Operating Procedure Pilot Resumption of Winter Semester Completion Plan on the Covid-19 page at

Cafeteria seating areas will be available during certain hours for bagged lunches only (not take-out restaurant food) and only for your program area.  Food service from the cafeteria will not be available. Studying, completing assignments or socializing will not be allowed. 

You may use picnic tables outside for meals.  In the event of rain you can use tables inside, but only in the indicated areas.

Do not move the tables. Disinfectant will be provided, and we ask you to disinfect the surface of the table before using it.

Physical distancing (two metres apart) must be maintained at all times.

For more detailed information please see the Campus Access and Operating Procedure Pilot Resumption of Winter Semester Completion Plan on the COVID-19 page.

Physical (social) distancing measures are being put in place throughout our community to help prevent and slow the spread of COVID-19.  This is important so a large number of people do not get sick at the same time by preventing and slowing the spread of COVID-19 from person-to-person.  Physical distancing involves taking steps to limit the number of people you come into close contact with. The earlier these social actions start the better protected we will all be. Physical distancing does not mean you must stay in your homeYou can still go outside to take a walk, or walk your dog.  If you need groceries, you can go to the store.  It is recommended that while out in public you make sure to maintain a distance of two metres (six feet) from people around you.

Canadore College has implemented measures to make compliance with public health guidelines easier.  Desks in classrooms and laboratories, and tables in cafeterias have been arranged so physical distancing can be maintained, and moving them closer will not be permitted.  You must stay in your designated study area.  Physical interaction between people other than for essential learning or work activities is prohibited.  


For more detailed information please see the Campus Access and Operating Procedure Pilot Resumption of Winter Semester Completion Plan on the Covid-19 page at

Self-isolation means staying indoors and avoiding contact with other people.  If you have travelled internationally, you will need to self-isolate.  Public Health has further instructions to self-isolate if you have symptoms such as fever, cough and shortness of breath, before you get tested for coronavirus and while you wait for the test results, and if you have a positive test result for the coronavirus.

Together with the Canadore Students’ Council, the college has created an emergency fund to provide financial assistance to students in need.  The fund is open to all students.  Students need to apply to the following email: The application process is very straight forward and results in electronic fund transfers being made to students in varying amounts depending on evidence of need. The fund considers provision for items such as rent, food, technology, or other.   As of today, our team has responded to many requests and we can assure that there is no unmet need.

The college has also extended tuition payment deadlines, set up emergency food stocks for families living in residence and established emergency on-campus housing for students who need to relocate from the community.

We are also mobilizing to support community agencies, recognizing that some of our students and their families access community supports.

For iLearn assistance please direct all emails to, as a team is available to help direct and support your inquiries

The Harris Learning Library and Commerce Court libraries have reopened with reduced seating and hours for students, faculty and staff of Canadore College. To ensure the health and safety of everyone, anyone entering the library must show proof of the completed self assessment and follow public health guidelines which include wearing a face covering, maintaining physical distancing and washing or sanitizing your hands frequently.   While eating is allowed food delivery is not permitted.


Hours of Operation

Harris Learning Library

  • Monday - Friday 8:30 am - 6 pm
  • Saturday / Sunday - The library will not be open Saturdays and Sundays, however, Library staff are available from 10 a.m. to 5:30 p.m. to provide assistance via phone or email: 
  • Info Desk:   705.474.3450 ext 4221, 
  • Circulation Services:  705.474.3450 ext 4222 

Commerce Court Library

  • Monday - Thursday - 9:30 a.m. - 2:30 p.m. 
  • Friday: 9:30 - 1:30
  • Saturday / Sunday: Closed

Curbside Service - Canadore library users

To request and pick up items available at the Harris Learning Library: provide the title, author and call number and email your request to  

For assistance with requests, contact either the Info Desk or Circulation Services.


Community Borrowers

At this time, library access and library services are not available for community borrowers.


We look forward to welcoming you back to the library!  For further information, please contact Nancy E. Black

Student Success Services continues to provide support to students.  Students can access services through email and if support is required, students are requested to reach out through email at  For students unable to send an email, please leave a voicemail message with at 705-474-7600 x 5205 and one of the team members will be in contact as soon as possible.  Please be sure to leave your name, student number, and best way to reach you for follow up.


For students who have a Student Success Profile, starting Monday March 23, 2020, Student Success Services will work collaboratively with students, faculty and program coordinators to implement accommodations in the online and alternative delivery methods.  Team members will begin connecting with students to review interim guidelines for accommodations.  Assistive technology and learning strategies will be provided.

The Campus Health Centre will hold clinics only for patients who have existing appointments and has adjusted hours of operation. Only patients with a pre-booked appointment will be seen and there is a protocol in place for patients who come in. The Health Centre will communicate this protocol directly to patients.   If you are an existing patient and need to either make an appointment or speak with the Health Centre staff please contact the office or leave a message at 705-474-7600 ext 5261.

Peer Tutoring is still available to students.  Student Success Services is in the process of implementing an online platform that will connect peer tutors with students.  Starting on Monday, March 23rd, 2020, Student Success Services will connect with tutors and students who are currently registered with the program to confirm their interest in continuing in the program and their readiness to use the online platform.  Alternative options will be provided for those who are unable to utilize the online platform. Details on how to access peer tutoring if you are not currently using the service will be available through the COVID-19 website update page and through social media.

Mature Student Testing is being conducted through an online platform called ACCUPLACER. Depending on your program of choice, it evaluates your comprehension in English (reading/writing), or math concepts. Students are connected to Student Success Services who will walk you through an orientation which are done in virtual meeting space you can either log into video chat, or call in for your booked appointment. We will review with you what to expect, gather some personal information and provide you access to practice materials. Please connect with Canadore’s Admission office to start the process.


The Centre for Career Development will be conducting services online and via telephone support. Employers who require short-term help are encouraged to connect with us to post openings on the Canadore Jobs Portal. Students are encouraged to check the portal for opportunities to work, volunteer and support our community through this emergency. The Centre for Career Development can be contacted by phone at 705-474-7600 ext. 5143 or via email at and

For those students in their final semesters, please be assured that your diploma and final transcripts will be made available as soon as you have completed you program requirements and final grades are received. These will be awarded at that time to support job seeking and will not be held until convocation.  The convocation ceremonies will be re-booked and the new dates will be communicated in the coming weeks.

We are currently not processing refunds for parking.  While some programs will complete their semester via online delivery through iLearn, there are others in programs that will require additional theoretical/practical component and assessment on campus.  The College is also operating with limited essential staffing onsite and will not be able to process in person refunds at this time.